Support Solution: 24/7, 365 days per year
- Remote Management System
This system enables continuous monitoring of system errors, along with auto-diagnosis of the system and software version.
- 24/7 Call Center
The customer support center operates 24/7, 365 days per year to quickly respond to clients’ problems.
- Upgrade Service
Samsung helps clients use the latest products through optional detector upgrades, along with hardware and software upgrades that are either free of charge or provided through a cost of charge service, depending on the agreement terms and conditions.
- Service Offering
Samsung offers clients the flexibility to choose service support that fits any budget by allowing them to select the coverage to meet their unique requirements.